Privacy Policy

1. Data controller

The controller responsible for data processing on this website is:

Abrechnungsstelle Niedersachsen für Heil- und Hilfsmittel GmbH (ARNI)
Landschaftstraße 7, 30159 Hannover, Deutschland
Phone: +49 0511-30794-0
Email: support@arni-gmbh.com

2. Data we process

We process the following categories of data when you use this website:

Category	Examples	Source
Technical data	IP address, browser type, device information, access timestamps	Automatically collected server logs
Contact data	Name, email address, phone number, message content	Provided voluntarily via the contact form
Cookie preferences	Consent status stored in your browser	Cookie banner interaction

3. Purposes and legal basis

We process personal data to operate and secure this website, to respond to enquiries submitted through the contact form, and to remember your cookie preferences. The legal bases applied are Article 6(1)(b) GDPR (steps prior to entering into a contract or responding to your request) and Article 6(1)(f) GDPR (our legitimate interest in maintaining a secure, functioning website).

4. Sharing of data

We do not sell personal data. Data may be shared with service providers who support the technical operation of this website (such as hosting providers), bound by appropriate data processing agreements, or where disclosure is required by law.

5. Cookies

This website uses essential cookies required for basic functionality and, where consented to, optional cookies that help us understand usage patterns. Details are available in our Cookie Policy.

6. Retention

Contact form submissions are retained only for as long as necessary to address the relevant enquiry, after which they are deleted unless a longer retention period is required by statutory obligations. Server log data is generally retained for a limited period for security purposes.

7. Your rights

Under the GDPR, you have the right to access, rectify, erase or restrict the processing of your personal data, the right to data portability, and the right to object to processing based on legitimate interest. You also have the right to lodge a complaint with a supervisory authority.

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)

8. Contact

For any questions about this policy or to exercise your rights, please contact us at support@arni-gmbh.com or by post at the address listed above.